Delivery Information

How does delivery work?

As soon as an order is confirmed we begin the process of pulling, packing and dispatching the product. A confirmation email with a tracking number is then sent to each customer. The number can be used to track the parcel at any time within the delivery process.

Where do we deliver?

We deliver countrywide throughout South Africa! From major cities to the smallest of rural locations, Bali Wicker has you covered.

When can you expect your order?

*The below time frames are our average delivery times.

Main Cities

You should receive your order within 3 working days.

Regional Areas(locations outside of major cities and metropolises)

You should receive your order within 3 – 5 working days.

Remote Areas(areas located in an isolated location, far from major cities or towns)

Couriers tend to visit remote areas on particular days of the week so once your order is confirmed we’ll dispatch and it can take anywhere between 3-7 working days

How much do you charge for delivery?

Delivery rates vary by province. Please use the shipping rate calculator on the cart page to get your delivery charge.

What happens if I listed the wrong address or want to change the address?

Phone us ASAP and we will try and change it, however if the order has already been sent with a courier, unfortunately we will not be able to change the shipping address.

Will my order be safe?

Yes. Our couriers take great care when handling parcels and ensure your order will arrive undamaged.